C A N C E L L A T I O N A N D N O - S H O W P O L I C Y
When you book an appointment at Colours Hair Beauty & Body we require a confirmation with a credit or debit card via our online booking service to keep your appointment on our system. This is communicated to you via text and/or email. Your details are securely held and we do not have access to these. By confirming online you agree to our 'cancellation and no- show policy'. We appreciate that!
We require at least 24-48 hours notice of cancellation or change of appointment time. Failure to do so may result in a 10% fee of total amount of the appointment booked.
'No-shows' or failure to come to your appointment resulting in salon 'down-time' or loss of time results in a 30% charge of total amount of the appointment booked. This is calculated via the online booking system and automatically charged when marked as a 'no-show' by us. If you have any questions about this charge please contact the salon and ask to speak to the owner.
Unfortunately last minute cancellations and no-shows is a common and on-going problem in the hair and beauty industry. This comes as a high cost to businesses. These types of no-show policies are being rolled out across the globe to combat that. We appreciate your understanding and compliance.
O N L I N E B O O K I N G S
All online bookings are subject to change by any Colours Hair Beauty & Body staff member if required. All prices on our online booking service are estimates or starting prices only. Only estimates will ever be given online or over the phone. Staff cannot determine the amount of time or product needed to achieve the hair of your dreams without first seeing it in real life. Complimentary consultations are available prior to staff working on your hair.
If you cannot find the exact service you would like to book on our online menu, please choose the closest option and add your specific needs in the comment section.
If you need any help with the online booking service please phone us on 07 4779 9694 and we can walk you through it so you are able to use the service seamlessly next time.
If you need to cancel or reschedule an appointment booked online please phone us or contact us at least 48 hours before your appointment time where possible so that we are able to book someone else in your place.
T E R M S & C O N D I T I O N S
The term Colours Hair Beauty & Body or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on this website. Our ABN number is 32 537 580 661.
CONTENTS OF THIS WEBSITE
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
What information is collected?
If an enquiry is placed with us, we need to hold personal information including your name, email address and phone number to fulfil your request and provide you with a personalised experience.
INTELLECTUAL PROPERTY RIGHTS
The rights in the designs and content of this website are owned by Colours Hair Beauty & Body. You may not copy, reproduce, modify, distribute display, post or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.